I’ve always considered myself to be quite lucky, in that I’m blessed by how nice most of my customers are. Most tend to be decent honest people who have a genuine appreciation of what I do. Having said that I do make a conscious effort to avoid dealing with some of the less desirable characters in life!
Customers you don’t want!
Last week, I got a harsh reminder about the type of customer that I’m better off avoiding. I got asked by Autowatch NZ to help sort an install out that a local car dealer had installed themselves.
The vehicle was a 2012 Ford Ranger which the dealer had installed an Autowatch 555CLAM into. Their customer returned it to them complaining that the alarm would arm every time the hazard switch was pressed. The dealership then attempted to re-wire it and in the process managed to stop the alarm from working at all!
This is when I first looked at it. I found an install that looked like a crows nest and every wire was still at full length with the labels still attached! The alarm itself would not even go into program mode. I informed the service manager that there was very little I could do with it apart from remove or replace it. I also pointed out that it would have been wiser to have installed a CAN-BUS alarm.
The service manager then grumbled about who would pay for it to be put right. He then decided that they would book me in for Friday morning to install an Autowatch 695CAN.
The next I heard from the dealer was at 4 pm on Thursday when they called to tell me that they would be attempting the install themselves! I hoped that this would be the last I heard from them and sent out an invoice for my time.
Another Shocking install!
Friday lunchtime another call comes in. “We’ve installed the new alarm and it does not work. Can you look at it for us now?” I inform them that I’ve had to juggle other jobs around from where they messed me around earlier. The soonest I could get to them would be Monday afternoon!
After the weekend I called in to take a look. I turn the ignition on and the dash lights fail to turn on. I make the assumption that the battery must be flat so ask to use their jump pack (I have limited tools as I’m working out of the Beat whilst the new wagon is having some work done on it).
This was their jump pack:
Now it turns out that I was wrong and that the battery was actually fine! When I finally discover that the car starts, yet the display does not work I inform the service manager who suggests that there was no problem with the car before I looked at it!
This resulted in me walking out of the dealership informing them to find someone else to look at the car. I also requested that they never contact me again!
One week on and I’ve still not be paid. Pricks!
Conclusion: My only mistake was to break my “No supply, No install” rule which I’ll be sticking to in the future.
The plus side of dealing with such tossers is it does make me appreciate most of my normal customers who are nice and pay on time. Thank you, everyone 🙂