What is needed to get a replacement remote?
First off you need to be in New Zealand. I’m happy to help those of you outside of Wellington, but do not offer international shipping.
Next, I need to know which make and model of alarm remote you have. The days of universal remote controls are long gone. I either have the remote you are after or I don’t.
If you already know which one you need then fill in the contact form. I’ll respond with an email including payment instructions.
The Remote Page has photos to make it easy
If you don’t know which remote you want then check out the remote page of the website. It’s much easier than playing the “It’s black and has two buttons” game!
If it is not one of the remote controls that I have listed then the best I can do is remove or replace your alarm or keyless entry system (You’ll need to be in Wellington). You’re more than welcome to flick me an email or SMS with a photo of your existing remote (assuming you have one) and I’ll do my best to help you, but please note that I may not be able to supply you with a replacement.
Do you have a working remote or know your over-ride pin number?
If you have a working remote then coding a new remote is often easy. However, some alarms require the security PIN number to allow access to program a new remote (See Cobra and Autowatch). This prevents someone who has access to your car from coding their own remote without your knowledge and using it to disarm your alarm at a later date.
If you don’t have working remote and the alarm/immobiliser is armed then I will need your over-ride PIN number (unless it is a basic alarm with an over-ride switch).
Your Over-ride PIN number
It’s a good idea to find out what your over-ride pin number is. This will make coding a new remote control easier which will save you money.
It will also allow you to use the car in the event of a failed or lost alarm remote. If you don’t know what your PIN number is then it is often found inside the security case of the immobiliser.
Some alarm makes such as Uniden and AVS are often left on the default PIN number. Whilst I won’t publish them these are common knowledge by installers and probably car thieves alike.
Dynatron NZ keeps a record of their installs so I can often get a PIN number by making a phone call and giving them the vehicles registration or serial number.
I also keep a record of all Obsessive installs regardless of brand so if you are one of my customers’ things are easy. In the event that a new remote cannot be programmed, I can remove or replace the alarm/immobiliser and get the car started.
Purchasing and Payment
Let me know what remote you are after and I will email you an invoice with my account details. Once the payment has cleared and I’m provided with a postal address I will send the remote to you via courier.
Please note: Bank clearance times and courier delivery times are beyond my control. I also need time to process things myself as I do not spend all working hours in the office!
What do I need to get a new remote coded?
I will need access to your car (ideally with a working battery) and I will also need your existing remote controls. Some alarms delete old remote controls in the coding process.
My remote control has been stolen. Can it be deleted?
Yes, so long as it is one of the alarms I deal with.
The LED on my remote lights up, but the car will not respond. Why is this?
More often then not it’s a case of the car battery being flat!
Can I purchase a universal remote?
No, nearly all remote controls are rolling code rather than fixed code so the correct make and model remote must be coded to the alarm system.
I don’t live in Wellington, can you post a remote to me?
If you are in NZ then no problem but note that the remote will still need to be coded to your car. I recommend that you purchase a remote from someone who is local and offers this service.
Can I supply original equipment remotes? (Ford/Toyota, etc)
No, you will need to go to a dealership or possibly an automotive locksmith for these, however, I can supply and install a new keyless entry system or remote immobiliser/alarm on most cars which normally works out to be a much more affordable option.
Can I repair remote controls?
Yes, replacement cases are available for most remotes, I can also replace broken switches on some systems too.
I have a number printed on the back of my remote. If I tell you it will you know which model it is?
No, whilst I’ll confess to being a geek, I’m not an autistic calculator. Check the remote page of the website, it’s a far easier way to identify which model you have!