NZSA Approved Dealers? LOL

NZSA WEBSITE

NZSA WEBSITE

AVS have recently Tweeted that; “Star rated alarms are only valid if installed by an NZSA registered installer. If your installer is not registered your alarm has no rating!” To True, however what I find amusing is that if you look at the list of AVS retailers on the AVS website many of those listed are not NZSA members! Now I am not having a pop at AVS because the same can be said about both the Dynatron and Mongoose websites, both mention the need for security to be installed by a NZSA approved installer, yet both list installers who are not NZSA approved! Infact Mongoose are so keen to shag the product out they even list Repco on their “Where to buy page”! Am I mistaken here, or is getting a sale more important than practicing what you preach? Speaking of NZSA installers, the numbers in Wellington seem to be doping off like flies. Last year there were 9, this year we are down to 4 (Myself Included who I must point out only remain as a member to offer some protection to my customers in the event of an insurance claim!) Could this be because many in the industry consider the current standards to be a joke?

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11 Responses to NZSA Approved Dealers? LOL

  1. James says:

    I’ve had some experiences recently that might be worthwhile sharing. I think there’s a lot of confusion out there about what constitutes an ‘NZSA registered installer’ and consumers such as myself, who don’t necessarily know what they need, are the ones who are paying the price.

    My insurance company dictated that my car must have an alarm and immobiliser installed with either a NZSA 3,4 or 5 star rating, and be installed by a NZSA certified member.

    The first two auto electricians I called into to get quotes for installation were quite similar, and both assured me that they were NZSA registered, so I booked it in with the most affordable.

    After dropping it off I did some more research and discovered that neither one of the two companies were actually on the list of certified installers on the NZSA website, so I called the NZSA to check if the list was up-to-date, feeling that it was unlikely two companies would so blatantly mislead me. But NZSA confirmed that they were not certified members and that my insurance would be void if i went ahead with the installation.

    So I called the auto electrician where my car was and cancelled the work. When i turned up to pick it up later, they informed me that the NZSA were “talking bullshit” and that they actually are qualified to do the work, and my insurance would not be in jeopardy, and charged me $40 for their wasted time, before handing my keys over.

    I had a chat with GM of Mongoose to get some more info, and get a recommended alarm and installer in my area, who recommended the MAP80 system as an upgrade from my existing system. I called the recommended installers (after checking on the NZSA website that they were registered), asking if I should perhaps be considering a different brand or model, but they also recommended the MAP80, so I booked it in for the following day.

    All up, the experience cost me $600 and I have an alarm that I think is pretty average. The immobiliser automatically arms 30 seconds after unlocking the vehicle, or turning off your engine, which is a pain in the arse if, like most people, you sometimes sit and talk to your passengers, and don’t always turn on your ignition immediately after entering your vehicle. At this kind of price, I would expect a bit more convenience, like a transponder system perhaps.

    You can’t even see the LED in the daylight, and at night it’s only slightly more noticeable, which clearly isn’t going to be much of a deterrent when you can’t see it. I called back the guys that installed the alarm to share my concern, who quoted me $60-70 for installing a brighter LED!

    Maybe I have unreasonably high expectations from my dealings in other kinds of business, but I feel like if you admit you are not knowledgeable in an area and explain your needs clearly and ask for advice, and offer trust in the sales person’s advice, then they have an obligation to meet those needs, and if it falls short they have a responsibility to fix it at their own cost, not at a cost to the consumer, which has happened twice in a row now.

    All of the people I have dealt with have seemed friendly, but after my experiences I’m tempted to think that they are all just after the cash and care very little for providing quality services for those like myself who don’t know much about the industry.

    It would be good if there was one place where you could go to get honest, reliable, and unbiased advice. Would also be good if the NZSA penalised companies falsely advertising themselves as NZSA certified installers and demanding money when consumers find out and cancel work. And if suppliers and installers cared about their customer’s needs and met them first time around, without asking for more $$, that would be good. For a new car-owner who just wanted a security system fitted that keeps my insurance company happy, it just seems like a bit of a joke. It should be easier than this.

  2. Julian says:

    Hi James,

    Thanks for taking the time to comment, I too share your concerns and firmly believe that something needs to be done about some of the cowboy outfits that are false advertising.

    It seems to be a nationwide problem, You have nailed it when you say that most people are “just in it for the cash” yet do not care about the customer.

    I have just had a look in the Yellow pages for Wellington and have come across two adverts under the “Car security” category that claim to be NZSA certified installers, yet neither appears on the NZSA website for the Wellington region!

    Note: The Yellow pages for Wellington only got released this month and membership for the NZSA is renewed on the 1st April each year!

    As for your comments about getting charged to get your keys back I’d suggest that you demand a full refund, you do have consumer rights which maybe worth taking up. I would also take the time to go on Google maps (or is it now called Google places) and write up a review of the involved companies.

    You’re also welcome to name the company involved here on the understanding that you own your comments. I know what it is like to get ripped off and share your grievance.

    I will email the NZSA with your comments along with my findings in the Yellow pages. I suggest that you take the time to email them yourself. You can find the details here.

    Maybe I have unreasonably high expectations from my dealings in other kinds of business, but I feel like if you admit you are not knowledgeable in an area and explain your needs clearly and ask for advice, and offer trust in the sales person’s advice, then they have an obligation to meet those needs, and if it falls short they have a responsibility to fix it at their own cost, not at a cost to the consumer, which has happened twice in a row now.

    I think your expectations are more than reasonable, personally I love it when customers place their trust in me and ask what I would recommend. My belief is that by looking after each individual and providing them with the best possible service I can deliver, then the more referrals I will get. Word of mouth is very powerful and the best advertisement I will ever get is a referral from a satisfied customer.

    It would be good if there was one place where you could go to get honest, reliable, and unbiased advice.

    That is the point of this blog, plus by adding your comments you are helping to make it much more than just my opinion.

    Finally, it is a tad to late for you now (but may not be for others). Here is my review of the Mongoose MAP80!

  3. Julian says:

    Hi again James,

    Just to add:

    Your MAP80 does has a program option to turn prevent the Immobiliser from Auto arming.

    This is option 15 in the user manual. (who remembers the M60, M80 Immobiliser post!)

    Upgrade alarms are only star rated if the vehicle has an existing immobiliser.

    Upgrade alarm section of the NZSA website

    If you spoke to the GM at Mongoose I’m sure that he will be aware that having a program option in the user manual to turn off the immobiliser is dodgy ground. After all my post about the Mongoose M60, M80 Immobiliser covered this. (Unless of course sales always come first!)

    To date I am still awaiting a reply from Greg Watts at the NZSA regarding how they still believe the M60 and M80 can comply. My email to Greg was sent in May this year., to date I have still not got a response!

    Greg

    Maybe now would be a good time to remind you about that email. Once again it would be nice if you could find the time to front up and reply?

  4. Julian says:

    I have just sent the following email to the NZSA.

    To , greg@security.org.nz, alistairh@aotea-southern.co.nz

    Dear Greg, Alister, or whoever else this may concern.

    I felt I should bring the following comments on my blog to your attention concerning misleading claims about NZSA membership.
    http://vehiclesecurity.co.nz/blog/nzsa-approved-dealers-lol
    Could I have your comments please?

    Kind Regards,
    Julian


    Obsessive Vehicle Security Limited

    Tel: (04) 476 4809
    Cell: 021 242 5276

    Let’s see what happens…..

  5. James says:

    Thanks for the reply Julian.

    I actually read your MAP80 review in detail before going ahead with the work, which is why I asked my installer if there were any other brands/models I should be considering as an alternative. I even read out to them the alternatives you have listed at the end of your review, and queried them as to why Mongoose is so popular, as it is the first brand recommended by every place I have called into. Their answer was that it is a great product, and that they are based locally here in Auckland, so offer greater support than the other brands.

    My gripe isn’t so much with Mongoose or the product as it is with the installers and the NZSA. Although I feel like the product could and should be more convenient at that price, it seems to be doing everything it is advertised as being able to do. The installer however, who I asked for advice after clearly explaining my needs, should have an obligation to recommend a product that will meet those needs, and they should be committed to ensuring I have it even after they have collected my money, and not ask for another bunch of cash for simple upgrades that should have been installed first time around.

    The NZSA has a star-rating system, which is a great idea; a simple way for lay people such as myself to measure the effectiveness of a security system without needing to know any of the technical stuff, but the system is rendered entirely obsolete if it’s not protected properly from those who are falsely advertising themselves as NZSA certified. The average person wanting security for their vehicle isn’t going to do as much research as I have. They are just going to call into their local auto electrician (as I originally did) and trust that they are not lying when they say they are NZSA certified. So there needs to be some penalties in place for those who try and mislead consumers like this for their own profit.

    Hopefully Greg and the guys at NZSA will find time to offer their thoughts…

  6. Julian says:

    I’ve just had a quick scan through the Yellow Pages Online and have found 10 companies claiming to be NZSA members, yet I’ve checked the NZSA website and they are not listed.

    Six of these also make the claim of having NZSA membership on their websites!

  7. Chris H says:

    It would seem that some of these comments are engineered by yourself to try and give your blog some credibility (which it doesn’t). I find the whole thing a big beat up and a little bit of a farce. You obviously have your favourite brands (which is fine) but it hardly makes for unbiased reviews! Before I had my alarm installed I phoned the NZSA and double checked that who was doing my work was suitably certified – it is not hard!

  8. Julian says:

    Hi Chris,

    The whole point of the comment section is to try and keep the reviews fair, whilst I do favour certain models I try to back my opinion up with examples why I think they are better. It is not as if I am saying this alarm is great and not explaining why!

    However I dispute your idea that any comments are engineered by myself (apart from the ones with my name attached of course!)

    I do agree with you that it is easy to double check if an installer is certified with the NZSA , but not everyone is as switched on as yourself.

    The very fact that I am getting comments suggest that the blog is raising awareness so surely this can’t be a bad thing?

  9. James says:

    I’m not saying it is hard to check who is NZSA certified when you know how to. All I’m saying is that most people are naturally trusting, and aren’t going to think it’s necessary to second guess what they are told by their local installer, which is sad. And I think it would be better if there was more of a deterrent for companies trying to deceive people like this, to give more protection to the consumer.

    Sincerely,
    James
    (no connection to Julian or the site)

  10. Pingback: Installers! Who should you trust? | Obsessive Vehicle Security Blog

  11. Julian says:

    Hi James,

    Thanks for your “engineered” reply!

    I think your comments are spot on. Hopefully this new Blog post will draw some attention to the issue: http://vehiclesecurity.co.nz/blog/installers-who-should-you-trust

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