Last week a customer asked me why Mongoose only offer a 6-month warranty on new remote controls. His existing M60 remote had failed and he wanted reassurance that a replacement remote would not crap out on him again. Most alarm manufactures offer 12 months warranty on their remote controls, Mongoose NZ, however, seems to be the exception to this rule.
He felt that this was not good enough so had me replace the alarm with an Autowatch system.
Here is a snap of the Mongoose remote page:
Should we expect more from Mongoose?
Well, my customer certainly felt that this was not good enough and wanted to know why. Given this I thought it would be a good idea to flick an email to Mongoose to ask if their customers (and dealers) deserved better support on their products:
I have had a request from a customer asking me to contact you to enquire why you only offer a six month warranty on your remote controls when the industry standard is twelve months?
My customer did not find this acceptable and had me remove his alarm and replace it with a different brand which offered better after sales support.
Please could you explain why the warranty period on your remote controls is so short?
Obsessive Vehicle Security Limited
I have had comments on this blog in the past from the Managing director of Mongoose claiming that they do not have reliability issues so it will be interesting to see what response I get!