There is never a good time for your alarm to fail, but this mornings job was one of the most classic…
The phone rings, “My alarm won’t disarm!”
My distressed customer is a courier driver and her van is illegally parked on Willis Street. (No judgement made here as it’s part of being a courier.) It’s rush hour and her alarm remote will not disarm her Cobra alarm. The van is immobilised and the siren is wailing!
To be fair this lady did actually have the PIN code card with her and was sure that her PIN number was 9736, however, the code would not disarm the alarm!
So it turns out that the dealership who had the alarm installed sellotaped the card to the instructions so it did not get lost. I’d probably make the same assumption looking at how well placed the card was!
Anyway, I disarmed the alarm, with the correct code. Got the van off the street, repaired the old remote (battery terminals needed to be re-soldered), programmed a new remote and changed the PIN number to one of my customers choosing. Job done.
I also noted that a lass who worked at a cafe on Willis Street spotted that my customer was in distress and came over with a free coffee. Some people are awesome 🙂
On to the next job. Another alarm where the owner does not have his over-ride pin number. He had called the AA and had tried disconnecting the battery for 10 minutes in an attempt to reset the alarm (I’m not sure where some of the technicians come up with these hair-brained ideas but it happens all the time!)
Of course, this did not work so I then get the call to come to the rescue…
Just another Monday morning!